Senior Program Manager at Microsoft

Senior Program Manager Details

May 21, 2019, 4:32 a.m.
Individual Contributor
Bellevue, WA
Operational excellence team Business Applications Group
Surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are the Business Applications Group (BAG) Operational excellence team - a fast growing Engineering team of customer-obsessed individuals seeking engineers that enjoy solving complex problems and working with customers to improve the Dynamics customer experience. We are fundamentally changing how we deliver world-class support to our top Dynamics customers, and building a new global support and operations team to do it. We are looking for a customer-obsessed Senior Dynamics Cloud Engineer (DCE) to help us reinvent customer support for our largest customers.

Directly support our top Dynamics customers and resolve critical and complex technical issues in a 24x7x365 global support delivery team. Take your deep technical and product expertise, and combine it with your understanding of our customer's needs to solve their complex business challenges. Work with engineering teams to not only support, but deliver solutions and new capabilities for our customers most mission critical deployments. Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve
5+ years in a Technical position Deep understanding and demonstrated hands-on experience on one or more of the Dynamics 365 products is a must – Dynamics Customer Engagement (CRM). Knowledge of Dynamics Portals, Unified Service Desk and PowerApps is a plus. Understanding of cloud computing technologies is desired - Azure Core Platform; Data Platform: SQL, Azure DB ; Application development experience; Power BI, PowerApps Desired B.S./B.A. Degree in Computer Science, Engineering or Equivalent Experience. Ability to learn new technology in a fast-paced environment Passion for customers and focus
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