Senior Business Intelligence Engineer, VCS Strategy at Amazon
Senior Business Intelligence Engineer, VCS Strategy Details
March 1, 2019, 6:45 a.m.
Customer Service
Customer Service Technology
Seattle, Washington
Jeff Bezos’ “Many
At Amazon.com, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in customer support. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos’ “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” If you’re excited about using data to help create solutions for a rapidly growing, work-from-home, segment of Customer Service, then Amazon may be the place for you. The Virtual Customer Service Strategy Team is seeking a Senior Business Intelligence Engineer to analyze data, extract relevant information, and conduct modeling and optimization research towards the continued pursuit of an ideal labor model, or mix of labor models, for Customer Service
· 5+ years’ experience in a data scientist, business or operations analytics role with an emphasis on customer service, product management, or business strategy · Degree in mathematics, statistics, computer science, engineering, economics or related analytical field · Experience with one or more of the following tools: - Python, SAS, R or other statistical software packages - SQL or comparable data querying packages - Advanced Excel skills · Problem solving and data analysis skills. · Ability to develop new ideas and creative solutions. · Ability to work successfully in a dynamic, ambiguous environment