Are you excited about working directly with Microsoft customers and partners to ensure success as they move forward with cloud computing? Do you want to be part of an engineering team that is looking to get a new service off the ground? If so, keep reading! We are the Azure Customer Experience (CXP) team- a fast growing Engineering team of customer obsessed and passionate individuals that drive positive customer outcomes and experiences. FastTrack (FT) for Azure is our newest initiative; a customer success service to help customers confidently onboard to Azure and getting them on the right track to build it right, architect it right, the first time. FT takes a solution-centric approach and provides customers with Engineering resources, standard methodologies, tools and resources that drive Azure usage. We are looking for thoughtful, analytical and high energy Azure FastTrack Engineers with a passion for Azure IaaS. These Engineers will form the core incubation team within FT and be instrumental
Areas of responsibility include: You will partner with various Azure Engineering domain experts to scope and build customer facing content, modules, tools and proof of concepts. Directly engage with customers to validate new solutions and POC's; update modules per findings and feedback. Help customers migrate and/or build workloads throughout their Azure journey toward production and expanding their cloud footprint. Know the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists. Interact daily with other
Desired Qualifications: 3+ years of experience working with enterprise customers on Azure specific solutions, application development and deployment. Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects and to motivate others. Consulting and/or Delivery