Every once in a while, a job comes along with the opportunity to positively affect user experiences for everyone using Microsoft Azure. If you've been waiting for that kind of opportunity this may be the job for you. Azure is one of the fastest growing business at Microsoft and one of the largest cloud providers in the world. This fast-paced growth of cloud-based applications and solutions is creating new exciting opportunities for innovation and leadership. Azure Customer Experience (CXP) team is searching for a customer obsessed engineer to join our innovative team and help manage service life-cycle operations in pre, post-production environments. Our team is built on trust and teamwork; we work in a start-up like environment toward shared goals and use an iterative approach to deliver value and stability to our customers. Our "no dead-ends" philosophy ensures that every customer can realize their full potential through the Microsoft Cloud. Customer obsession, Automation, Data Driven,
Manage end-to-end lifecycle operations (updates, patch, configuration, backup, security, monitoring, etc) in pre and post production Azure environments and Design, develop onboarding procedures, operational procedures to maintain OLAs, SLAs. Fulfillment of service requests for deployment, patch, backup, recovery, config change, monitoring, proactive/reactive maintenance tasks Diagnose, troubleshoot Azure related issues detected by monitoring systems and routed via incident management in a 24x7 environment Proactively identify automation opportunities and design and develop scripts, solutions, tools,
Basic Qualifications: 5+ years of IT experience in Cloud platforms Bachelor or Master's degree in Computer Engineering Hands on experience in one of the following areas: AWS / Azure Managed Services with ServiceNow integration Managing Public Cloud based Linux( and OSS) environments Managing SAP HANA environments in Public Cloud Preferred Qualifications: IT experience in operating cloud-based mission critical workloads in a 24x7 environment with strong knowledge of ITIL, ITSM , DevOps practices and toolsets in the Cloud Microsoft Azure platform, Azure Management Stack(Monitor, Log Analytics, App