Escalation Engineer at Microsoft

Escalation Engineer Details

Jan. 31, 2019, 5:57 p.m.
Individual Contributor
Redmond, WA
Title: Escalation Engineer
Standard Title: Escalation Engineer Product: FastTrack Center Do you want to play a critical role in helping to drive customer adoption and usage of Microsoft 365? Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading... We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals that provide guidance to customers who are deploying to the Microsoft Cloud. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer happiness. If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thanks you for your help, this may be THE

Key Responsibilities include: ​ Engage with customers to drive deployment, adoption, and consumption of Microsoft 365 with a focus on Office 365 and/or EM+S and related technologies. Driving initiatives across the FastTrack team to help grow Microsoft cloud active usage and consumption. Provide consultative advice to partners that will improve the customer experience. Offer technical guidance to others and share technical expertise. ​ Work with the readiness and training team to continually modernize the curriculum, reduce the delivery time requirement and optimize the training method. Analyze,
Required Qualifications Include: Technical proficiency in and learning attitude toward Office 365 workloads (Exchange Online, SharePoint Online and related technologies including OneDrive for Business and Office 365 Advanced Threat Protection) and/or EM+S workloads (Intune and AADP). Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners. Cloud competency: Experience articulating to customers why Microsoft 365, Cloud Security and Analytics are transformational industry changes. Collaboration: exceptional
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