Support Escalation Engineer - Protocols Team at Microsoft

Support Escalation Engineer - Protocols Team Details

Jan. 31, 2019, 4:29 a.m.
Individual Contributor
Redmond, WA
The Escalation Engineer
Are you ready to join a team of the world's best technical experts to enable the success of Microsoft solutions for our commercial and enterprise customers? Do you love being a technical leader who has the opportunity to solve complex problems for some of the world's largest companies, as well as smaller companies on the leading edge of their industry? The Escalation Engineer is a technical leader who does exactly that! As a trusted advisor to IT Professionals and Developers, you will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer's perception of value to the Microsoft solution. In Microsoft Global Business Support (GBS) AMERICAS organization, the sentence: "That's not our problem" does not exist in our lexicon. With more than 8,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers! Do you enjoy working with network

The Opportunity: As an Escalation Engineer (EE) on the protocols team, you will work directly with 3rd party developers ranging from small and large open source development projects to Fortune 100 corporations. Protocol EEs have the opportunity to work closely with Microsoft's partners, including opportunities to debug some of the most successful open source projects under development today, by working with them face to face at Microsoft hosted plug-fests and Interoperability labs as well as partner sponsored events. Protocol EEs also get to work closely with numerous product groups and interoperability
Required Skills: Fluent in reading and writing programs in C, C++, and C# Strong experience with Visual Studio, Windbg, Message Analyzer/Netmon Strong experience working with Office/Exchange File Formats and Protocols including ActiveSync, EWS, MAPI Experience providing clear instructions and communicating complex technical information via email and phones. Excellent troubleshooting and problem-solving skills Be a lead at conference\lab engagements with customers/partners and be able to present Preferred Skills: One year or more experience troubleshooting network software infrastructures; ideally
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