Microsoft Teams is changing the way people and organizations work. It's the hottest new product from Microsoft and is quickly becoming the default tool for business collaboration around the world. Join our global engineering team to help us revolutionize how people and teams collaborate and work together. We're building an amazing platform to conduct meetings, share information, integrate commercial and LOB apps, services, and bots. We're also building specialized solutions for first-line workers, retail, education, financial services, and more. We are hiring for a Senior Service Engineer to assist customers with Teams meetings and calling experiences. You will work closely with the customer engineering team, supported by a global team of product and service technical experts and Microsoft's sales and support organization. You will engage directly with key customers to guide their end-to-end adoption of Teams meetings and calling, delivering high quality meetings experiences. Part of your
Responsibilities Drive Teams meetings experience improvements across a diverse customer set in North America Engage in executive escalations to drive timely resolutions for customer challenges for meetings and calling Engineering excellence o Collect, triage, and drive for resolution on customer-blocking issues o Deliver data analysis for customer improvement o drive product improvements discovered in customer engagements Partner closely with regional Microsoft sales, services and support teams to drive get to green initiatives, manage escalations, including customer and public events and outreach
Qualifications Required Qualifications 5+ years of direct customer engagement experience in the technology industry, either in an engineering role with a strong customer focus, or a sales/field role with a strong technical focus Track record of supporting large IT deployments from evaluation all the way through deployment and adoption at scale to thousands of users Solid understanding of technology sales and deployment lifecycle and experience working closely with sales and support teams Solid understanding of engineering systems supporting meetings and calling services 5+ years of project management,
Senior Systems Development Engineer
Hardware Engineering team |
Systems, Quality, & Security Engineering |
Systems, Quality, and Security Engineering |
Security Engineer
Application Security Team |
Systems, Quality, & Security Engineering |
Information Security |