Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most innovative, and #2 most admired. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. Members of the AWS Support team, are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. They are surrounded by people that are smart, fanatical about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly. Are you ready to make a difference and help our customers to make
· Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering or a related field, or equivalent experience (4+ years) · 2 additional years of experience in a related field. · Excellent oral and written communication skills · Customer service experience / strong customer focus · Strong analysis and troubleshooting skills and experience · Self-starter who is excited about learning new technologies on a daily basis · Experience using basic networking tools (such as: traceroute, iperf, dig, cURL, etc) · Experience building full application stacks from the OS up