Customer Relationship Marketing Manager: Microsoft Store at Microsoft

Customer Relationship Marketing Manager: Microsoft Store Details

June 27, 2019, 7:35 p.m.
Individual Contributor
Redmond, WA
Store Marketing team The Microsoft Store
Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we're looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we're the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. The Microsoft Store Marketing team is looking for a Customer Relationship Marketing Manager to build and manage a global consumer promotional and email strategy, directly managing customer communications and partnering across the company to ensure consistency and business impact. Building relationships with our customers and driving revenue is critical to the health of our business and the person in this role will have the ability to drive real business impact. The ideal candidate will have passion in three areas:

Define the global promotional email strategy to drive revenue for Microsoft Store, covering digital and physical goods sold online and in physical stores. Partner closely with other CRM owners throughout the company to execute cross-group principles that give our customers the best of Microsoft. Manage a team of vendors and agency partners to execute email communications across multiple databases and systems. Embrace the growth mindset with an aggressive and impactful test and learn plan that will help define our email best practices and principles, as well as the long-term CRM strategy. Partner
5+ years hands-on email experience Strong strategic thinking complemented with a bias for action. A successful candidate needs to be able to develop a strategy and execution plan that drives impact for the digital and physical storefronts of Microsoft Store. Exceptional ability to collaborate and influence groups across Microsoft including partners in marketing, product groups, engineering, customer service and operations. Ability to deal with ambiguity and create frameworks and plans to solve problems. Excellent verbal, written and communications skills with a focus on tangible, measurable recommendations,
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