Empower every person and organization on the planet to achieve more. That's what inspires us, drives our work, and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world. Want to know more https://careers.microsoft.com/mission-culture A Bing Ads Technical Advisor at Microsoft is an exciting and challenging role. You will provide online product platform and process support, guidance, training and mentorship to delivery partner managers and advocates related to supporting advertiser via phone, web, email, chat and other support channels. You will collaborate closely with other TA's and partners across Microsoft sharing and building best practice, improving process' and providing feedback. The successful candidate has the drive and intellectual horsepower to ensure our advocates
Drives quality measures across our partners and can diagnosing customer problems systematically, generating alternative solutions providing recommendations that support the customer's needs. Effectively understands customer and internal issues, including their relative urgency, and demonstrates effectiveness in aiding resolution by using knowledge of internal resources to obtain definitive answers for customers Drives improvements in training content and delivery by understanding the needs of the regions deemed through analyzing data and determining trends in performance Shows strong customer focus
3 years+ of work experience in or with contact centers with a distinctive record of achievement and impact, focusing on the following areas: operations program management, support delivery, supplier management and performance improvement. An understanding of the online advertising industry, its players, and technologies is a great advantage as is a Bing Ads or Google Ad Words accreditation. Knowledge or experience in the application of continuous improvement programs Unrelenting focus on driving results Proven track record as a consistent top performer Experience of forging strong and positive