Amazon Employee Services is recruiting for an HRBP Support Advisor II. This role will serve as a dedicated contact to the HR community and be responsible for handling complex questions from the HR community, recommending improvements to unclear bureaucratic HR processes and self-service tools, and providing expert advice on high-judgment, anomalous situations where our HR customers need a human touch. You will be required to provide in-depth HR knowledge, suggesting resources and contacts, while also making recommendations for moving forward. You have to be willing to question what is being asked/suggested to determine if you have found the best solution, while offering viable alternatives and seeking to understand the entire situation. You must be willing to challenge the status quo, where appropriate, suggesting policy or language changes where clarity and accuracy can be improved. In addition, you will quickly respond to incoming requests and effectively collaborate with internal Employee
· Bachelor's degree or equlivant experience · 3+ years experience HR experience in HR shared services and/or center of excellent · Customer service orientation · Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards · Highly organized, able to prioritize and work under pressure on a number of escalations at the same time · Strong relationship building skills · Demonstrated decision making, problem solving, and negotiating skills · Strong verbal and written communication skills · Proven experience working cross-functionally to solve complex