We are a small/start-up team within AGFS (Amazon Global Fulfillment Services) with a charter of increasing selection across various Amazon marketplaces. We are focused on innovative ways to extend current fulfillment capabilities for sellers. We are looking for dedicated, hardworking, analytical candidates to join the Seller Fulfilled Prime Team. Some of the responsibilities of a Program Support Associate include: • Investigate merchant accounts and enforce Seller Fulfilled Prime’s policies and performance standards against behavior that could pose a risk to Amazon, our buyers or other merchants • Be aware of and identify new fraud patterns and trends among merchant accounts. Take appropriate action to identify and minimize associated risks • Correspond with buyers, merchants, and other entities to make informed decisions about Seller Fulfilled Prime • Achieve productivity and quality standards for investigations • Participate in special projects and assignments to assist in protecting
· Experience with customer service and/or finance related work · Available to work on weekends and outside of the standard workday with flexibility for overtime · Strong oral and written communication skills to create relationships with carriers and sellers. · Ability to effectively work with a variety of organizations, management levels, cultures, and personalities · Experience communicating with technical and non-technical stakeholders across multiple teams.· Self-disciplined, diligent, detail oriented and accurate · Ability to work cooperatively with team members, management and other teams