Operations Program Manager at Microsoft

Operations Program Manager Details

April 22, 2019, 7:30 p.m.
Supply Chain & Operations Management
Individual Contributor
Bellevue, WA
Ad Quality at
Make Ad Quality at Microsoft Advertising (Bing) part of your career story! Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. As a Network Quality Services Operations PM, you will be part of a core team managing programs designed to enforce Bing Ads Editorial Policies. Our team is focused on the balance of risk mitigation and user experience with the sales and advertiser ad quality experience. With Bing Ads playing a major role in Microsoft's economic future, the stakes are high in ensuring our network quality represents the Microsoft brand. This role focuses on influencing our Policies and enabling our reviewers as well as stakeholder teams to properly interpret and uphold compliance. This role will work closely

Serve as key end-to-end expert on Microsoft Advertising editorial policies to ensure policy compliance Analyze trends in escalation queues to identify emerging risks, policy gaps or global trends which should be surfaced for compliance discussion Partner closely with Policy Team through all phases of policy influence, creation, detection, review, documentation, launch and enforcement Provide thought leadership to policy team partners through business requirements for editorial policy creation or improvements Partner with Sales teams to coordinate policy enforcements and communications Act as Policy
3+ years' relevant experience, including project management, policy creation, technical support, and/or consulting on customer service and support operations is required. 2+ years project, program and/or online digital media policy quality experience is required. Strong communications skills - ability to support and defend policy decisions firmly and diplomatically across teams; Multilingual skills a plus Excellent command of verbal and written communication for all levels of stakeholders Extremely detail oriented and thorough, with the ability to understand the "big picture" and business strategy
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