Customer Service Technical and Non-Technical Teams
Seattle, Washington
Service Technology team Customer Service is
Amazon Customer Service is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing). The Customer Service Technology team is continuously innovating to give our associates easy-to-use, powerful tools and systems so they can provide the support that has made us an industry leader year after year. Customer Service is core to our brand, and we are in the critical path of virtually every initiative across all of Amazon. Our team has a strong culture, going back to the earliest days of Amazon. We focus on learning, sharing, innovating, and having fun at work. We are customer-focused and have a direct line of engagement with our users. Our work is meaningful and directly impacts Amazon’s bottom line. We need a Principal Technical Product Manager to join us and manage a portfolio of security-related products
· Bachelor’s or Master's degree or higher in Computer Science, Computer Engineering or related technical discipline · Basic technical knowledge and familiarity with relevant security and data protection standards and regulations - e.g. ISO 27001, GDPR. · 10+ years of software development or technical product management experience · Proven track record of driving products from concept to launch · Exposure to a variety of languages and frameworks · Proficient knowledge of Product Management principles and processes · Proficient in developing internet products and technologies · Excellent problem-solving
Principal Security Product Manager
Service Technology team |
Project/Program/Product Management--Technical |
Customer Service Technical and Non-Technical Teams |
Senior Product Manager
new project team |
Project/Program/Product Management--Technical |
Product and Program Management |