Do you get excited by the unique opportunity to impact the mission critical Azure Government cloud, providing more than 7,000 Federal, State, and local customers the exclusivity, highest compliance and security, hybrid flexibility, and commercial-grade innovation they need to better meet citizen expectations? Would you like to do this working for one of the most exciting teams in Microsoft, relentlessly focused on customer needs and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? Then look no further than the Azure Customer Experience Team! We have developed Azure to be the state-of-the-art operating system and development platform for Microsoft's Cloud Datacenters and our team is responsible to provide world class support experience to customers on Azure. We are now transcending the same support experience to mission critical workloads for
Key accountabilities Gather and assess technical and operational requirements for supporting new Government customers Work with Azure service teams to implement feature requests, service improvements and bug fixes on behalf of Government customers. Quickly innovate and validate ideas through Data driven approach delivering pilot programs and other experiments Define and implement effective key performance indicators (KPIs) to measure impact to business. Gather and analyze qualitative and quantitative data to identify meaningful actions. Periodically report on KPIs to Senior Leadership and across
Skills and Qualifications: Demonstrated track record of exceeding established goals. High personal standard to deliver a polished and quality work product with a can-do attitude. Takes responsibility and holds others accountable for actions, decisions, and goals. Anticipates customer/partner needs, and proactively meets and exceeds customer/partner expectations. Recognizes the issues that customers/partners want to resolve, and creates, or facilitates the creation of, products and services to address customer/partner needs. Excellent business judgment and the ability to simplify and communicate