How would you like to impact the experience of 800 million users per month? Be on the forefront of digital transformation? Microsoft's Customer Service and Support is transforming how we engage with customers online; we are creating a world class support experience for our customers and empower customers to self-solve more of their issues and be more satisfied with their self-help experience. We are actively hiring for Digital Customer Support Software Engineers to join the team that designs and builds software features, services, diagnostics and products to provide digital support experiences to customers and support engineers, integrating with existing systems and platforms as needed. This position reports to a Digital Customer Support Software Engineering Lead for either Experiences + Devices (E+D), Cloud + Artificial intelligence (C+AI), and Modern Life + Gaming workstreams and offers the ability to focus on customer scenarios spanning multiple backend platforms that are the basis of
We are looking for Software Engineers that are ready to take on a new challenge and has experience building features and capabilities for online services. You will work on components of customer's online support experience built upon machine learning and artificial intelligence on large-scale platforms. A successful candidate should have experience in multiple phases of development cycle and will leverage this experience to design, build, deploy, and maintain online support features for customers. Successful candidates will exhibit various attributes which will enhance their ability to succeed
Bachelor's degree in Computer Science or Engineering IT technical discipline or equivalent engineering/software/services experience 2+ years of experience as a software engineer or software developer Experience coding and debugging in languages such as C#, C++, Java, or similar modern development languages Deep understanding of data structures, algorithms, programming patterns, and solving complex problems Demonstrated history of excellent analytical and problem-solving skills Demonstrated history of good decision-making, conflict resolution, and follow through Strong written and oral communication