Support Engineering team Microsoft's Customer Service
How would you like to impact the experience of 800 million users per month? Be on the forefront of digital transformation? Microsoft's Customer Service and Support is transforming how we engage with customers online; we are creating a world class support experience for our customers and empower customers to self-solve more of their issues and be more satisfied with their self-help experience. We are actively hiring for Software Engineers to join the Digital Customer Support Engineering team that is responsible for the design and development of software features, services, diagnostics and products to provide digital support experiences to customers and support engineers. This position reports to a Digital Customer Support Software Engineering Lead for either Experiences + Devices (E+D), Cloud + Artificial intelligence (C+AI), and Modern Life + Gaming workstreams and offers the ability to focus on customer scenarios spanning multiple backend platforms that are the basis of Microsoft's Azure,
We are looking for Senior Software Engineers that are naturally curious and has experience building features and capabilities on large-scale services. You will customer's online support experience built upon machine learning and artificial intelligence. A successful candidate should have experience in all phases of the development cycle and will leverage this experience to design, build, deploy, and maintain online support features for customers. You will have the opportunity to apply your deep technical expertise to enable a great customer experience and to mentor members of the team. Successful
Bachelor's degree in Computer Science or Engineering IT technical discipline or equivalent engineering/software/services experience 5+ years of experience as a software engineer or software developer Experience coding and debugging in languages such as C#, C++, Java, or similar modern development languages Deep understanding of data structures, algorithms, programming patterns, and solving complex problems Demonstrated history of excellent analytical and problem-solving skills Demonstrated history of good decision-making, conflict resolution, and follow through Strong written and oral communication