The Global IT Support Team (GIT) is looking for an experienced Program Manager to ensure end-to-end management and completion of global operational excellence projects to the highest possible standards. Global IT is a large and growing organization providing support to internal customers and infrastructure. This is all made possible through collaboration with a wide variety of teams from all over the world, and a complex and ever-changing set of platform technologies and support channels. If you are a strong communicator with wide array of project management experience, we look forward to talking with you! The Global IT team is seeking a highly skilled program manager who will help drive the team toward our mission of being the best IT support organization in the world. The ideal candidate has experience in leading large scale projects/programs from initiation through delivery in a technology organization/role. As a program manager for Global IT, you will lead projects focused on the delivery
-- Bachelor’s degree or equivalent -- 3+ years of relevant program management experience -- 3+ years of experience using program management and workflow tools (e.g. MSFT Project, Visual Studio, Workfront, Playbook, Jira, Confluence, Slack) -- MBA or equivalent degree -- Utilize knowledge of Lean/Six Sigma to lead cross-functional process improvement projects -- Ability to direct, monitor and escalate work assignments towards goals and timelines -- Create and sustain new operational processes through designing and implementation of pilots or experiments -- Build financial models and analysis to