Are you looking for a chance to lead technology teams and drive the innovations that directly impact the experience of millions of Amazon sellers and thousands of associates? The 10000+ members of the Seller, Vendor and Brand Support Teams strive to make Amazon the best place for Sellers, Vendors and Brands (our customers) to reach consumers, driven by the experience and support we provide them in growing their businesses locally and globally. We leverage technology including automation, self-service, associate tools, and machine learning to both prevent Seller, Vendor and Brand contacts based on knowledge obtained during our support interactions, and to handle those contacts with quality and efficiency. We enable our worldwide team of associates to provide high quality customer service on the complex issues faced in selling on Amazon. We believe the best experience is one in which Sellers, Vendors and Brand owners can complete their tasks without additional help. We thus invest in technology
- At least a MS in Statistics, Computer Science, Operational Research or in a highly quantitative field or MBA - 7+ years of experience in predictive modeling and analysis - 5+ year people management and cross department functional experience - Knowledge of a statistical analysis package such as SAS, R, SPSS, or high-level programming language used in the context of data analysis and statistical model building - Strong communication and data presentation skills - Strong ability in problem solving and driving for results - Technical leader with 7-10 years of exceptional, hands-on experience in machine