Selling Partner Support is one of the fastest growing businesses inside Amazon, supporting over a million merchants selling on Amazon’s international marketplace. Selling Partner Support is the organization that drives the solutions to ensure sellers are successful; we build the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. The result of our work is seen in the growth of the Amazon business. We’ve had a direct impact on Amazon’s success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon’s ability to continue to offer customers the largest product selection. Selling Partner Support is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale. The Role You will be responsible for creation of content to be used by Seller Support Contact Center Associates, when addressing issues faced by Third Party Sellers
Bachelor’s degree in related field - 1 year of professional editing/writing experience including diagraming business processes - Ability to concisely communicate technical information; excellent grammar and eye for details - Experience with a localization/translation process - Proven ability to work independently and in ambiguous circumstances - Demonstrated success learning and explaining business processes - Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment and facilitate discussions with cross-functional teams - English writing skills at a college levelDemonstrated