Each day, hundreds of thousands of developers make billions of transactions worldwide on our cloud. They are harnessing the power of Amazon Web Services (AWS) to enable innovative applications, websites, and businesses. However, there are always a few people that try to take unfair advantage of a good thing... Are you excited about analyzing and reporting on data and trends, driving quality improvement projects and providing coaching and feedback to investigators to help AWS’s global fraud investigation team? Are you dedicated, hardworking and highly analytical? If your answer is yes, then this is the job for you! Description The AWS Fraud Investigation Team Quality Auditor is responsible for conducting audits on team performance and, in conjunction with site managers, provide effective coaching feedback to investigators, working in partnership with them to drive continuous and long term improvement of their quality metrics. Responsibilities Include: · Provide training need analysis to
· Proven track record of exceeding decision quality goals in a fraud/risk investigations role · Strong knowledge of QA methodology and tools · Experience in data interpretation and report writing · Analytical Mindset and ability to see the big picture · Deep knowledge of Excel and experienced in working with databases· Prior experience of quality auditing/coaching and development. · Understanding of Buyer Risk Investigations SOPs · Knowledge and experience working with SQL · Understanding of basic lean and six sigma methodology · Experience participating in Kaizen events