Each day, hundreds of thousands of developers make billions of transactions worldwide on our cloud. They are harnessing the power of Amazon Web Services (AWS) to enable innovative applications, websites, and businesses. However, there are always a few people that try to take unfair advantage of a good thing... Do you possess great analytical and planning skills and love working in a fast paced environment? Are you excited about optimizing AWS’s fraud investigation teams? Are you up to the challenge of achieving service level goals and making data-driven decisions to shape processes and work expectations through real-time management of investigative resources? If your answer is yes, then this is the job for you! Description In partnership with team managers the Workflow Analyst plays an important role in ensuring AWS’s Fraud Investigations Team meets service levels by real-time and future staffing planning, work prioritization, investigation queue adjustments, and input into the overall
· BS/BA or equivalent or work flow related work experience of 4 years. · Strong numerical and analytical skills · Strong technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint · Effective time management skills · Ability to meet tight deadlines and prioritize workloads · Strong understanding of investigative systems · Ability to work pro-actively · Excellent communication skills – written and verbal · Ability to work in a cross-functional environment across regions (U.S.; EMEA; APAC). · Ability to respectfully disagree, foresee potential issues, and advocate