Do you enjoy developing and delivering training? Do you thrive helping others learn and grow by using data and sharing best practices that improve the customer experience? Can you create, implement, and evangelize guidelines for vast amounts of content under fast-paced, ambiguous circumstances? Amazon’s HR Global Content team is looking for a Content Quality and Training Lead to build and launch a program for our content, which includes self-service online articles, standard operating procedure (SOP) documents, policies, templates, and other worldwide content. The Team The HR Global Content Team owns the Human Resources self-service strategy and ensures a consistent global user experience for all Amazon employees. We are a fun and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device. Our goal is to empower employees to find answers
· Bachelor’s Degree in business or a related field · 5+ years of related professional experience – either in content operations or content supporting role · 2+ years program management experience· Experience with quality assurance in a content role · Exceptional training and mentoring skills · Exceptional writing and editing skills · Experience creating self-service learning materials with visual elements · Demonstrable experience with an enterprise CMS platform · Intermediate HTML and/or XML skills · Familiarity with data gathering, analysis, and reporting · Proficiency in Microsoft Office applications