Selling Partner Support ACES Kaizen Promotion Officer at Amazon
Selling Partner Support ACES Kaizen Promotion Officer Details
Jan. 28, 2019, 11:51 a.m.
Project/Program/Product Management--Non-Tech
Seller Support
Seattle, Washington
Workflow management team Overview ACES (Amazon
Position Overview ACES (Amazon Customer Excellence System) is Amazon Operation’s culture of continuous improvement. As a strategic partner for contact center leadership, the Seller Support ACES Kaizen Promotion Officer role (Seller Support ACES KPO) will continuously improve our Seller Support processes and services by driving high impact improvement projects as well as daily process improvement activities. Position Responsibilities · Support and improve the Seller Support ACES program as part of worldwide network of Kaizen Promotion Officers (KPO) · Work within KPO network to develop delivery standards for Lean and Six Sigma methodologies. · Oversee intake mechanisms to identify and disposition continuous improvement ideas from contact center staff · Support site leadership in strategic planning. Deliver data and analysis to help prioritize projects and initiatives. · Own and manage the Site Gemba quality system, which includes (but is not limited to) daily Gemba walks, Fix-It meetings,
· 1+ years of experience in KPO, ACES or Process Improvement roles · Proven proficiency knowledge of MS Office package in resume · Demonstrated experience implementing technical projects and managing high impact projects · Proven analytical problem solver and reporting · Demonstrated ability to lead people/teams without formal responsibility · Proven strong stakeholder management in all levels · Ability to thrive in a fast-paced and ever changing Service environment · 2+ years of experience leading and/or participating in structured process improvement activities such as Kaizen Events · 3+ years