Senior Program Manager, Change Program Management at Amazon

Senior Program Manager, Change Program Management Details

Jan. 22, 2019, 12:45 p.m.
Project/Program/Product Management--Non-Tech
Seller Support
Seattle, Washington
Amazon. Seller Support
Seller Support is the organization in Amazon that provides world-class support to over 2 million Amazon sellers. Sellers are our customers and we help eliminate problems associated with selling their products in Amazon. Seller Support Change Program Management (CPM) is seeking a passionate and experienced Program Manager to join our team either in Seattle or in our European locations. You will drive country expansion programs and work with all stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of readiness projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints, write draft seller and associate-facing content and encourage risk-taking behavior to maximize business benefit. The Seller Support CPM team is responsible for ensuring that Amazon Sellers and

· 3+ years of industry experience doing program/project management in the support and services industries · Experience using problem solving and analytical skills to solve business problems and drive process improvements · Excellent writing skills for non-technical audience · Experience gathering and analyzing of data and delivering continuous business improvements · Excellent communication skills · Six Sigma, Kaizen, Agile, or other Process Improvement methodologies · Ability to work effectively with tight deadlines in a fast-paced environment · Attention to detail and proven ability to manage
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