Amazon strives to be earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers, Amazon engages with sellers who offer their catalog of products on Amazons’ global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses. Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide
· Bachelor’s degree in Management / IT · 7+ years of industry experience in the support and services industries, which includes supporting and leading contact routing / ACD systems · Exposure to Technical Project management principles in the past. · Conducted Pilots and Proof of Concepts liaising with internal and external teams. · Experience gathering and analyzing large amounts of data and delivering continuous business improvements. · Ability to write Business Requirement Documents (BRD) · MBA or Master’s degree in IT / Management · Experience in customer-facing roles such as technical account