Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of enterprise companies that are taking advantage of a growing set of services and features to run their mission-critical applications. This role requires somebody that is passionate about solving customers’ problems and a technically strong operations engineer who can lead and guide a team in tackling the hardest technical challenges. This role requires someone who excels at working in an agile environment and collaborating with some of the smartest people in the industry. The successful candidate will get excited about owning critical infrastructure services that serve global customers every second of the day! Ideal candidate
· 3+ years' work experience in a Technical Support or Technical Customer Service role · Linux and/or Windows Operating Systems skills · Experience in Network Fundamentals (e.g. Topology, protocols (TCP/IP), and physical networking)· Bachelor's degree in engineering or IT discipline · AWS experience is preferred but not required · Cloud support experience, deployment, and maintenance · Experience in a DevOps team, or System Admin experience setting up, maintaining and coordinating the automated patch and configuration management of production servers. · Experience with Chef, particularly writing
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