Global Specialty Fulfillment (GSF) comprises of Prime Now, Fresh, Ultra-Fast Fresh (UFF) offering, Restaurants and Whole Foods (WFM) operations. The team is looking to hire a Senior Manager to lead the Delivery Experience Enhancement Team. The role has worldwide (NA and EU) scope spanning across the upcoming UFF network, the rapidly expanding WFM Delivery network (250+ stores), Fresh (12 sites), and Prime Now (50+ sites). This candidate will also be leading and managing the relationship and strategy with F3 Builder Org, F3 Retail Business teams, LM tech teams, Ops Excellence team, GSF SCAR team while reshaping how customer experience in grocery and food delivery is enhanced. The initiatives that this candidate will lead would form the first of its kind in Amazon for on-road recovery, repick and proactive recovery systems. Additionally, they will be leading a team that will create the next generation of deep dive and performance metrics visibility tools for GSF. This leader will also lead
· MBA and Bachelor’s degree in Engineering, Supply Chain Management or other technical field from an accredited university or 5+ years Amazon experience · 5+ years of people leadership experience · 10+ years’ of total work experience · Excellent written and verbal communication skills complemented with the ability to problem solve independently. · Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables.· Prior experience leading program management and operations teams · Prior experience or use of Lean/Six Sigma · Intermediate to advanced knowledge of SQL,