AWS Technical Customer Service Associate at Amazon

AWS Technical Customer Service Associate Details

Jan. 4, 2019, 5:37 a.m.
Customer Service
Seattle, Washington
AWS Support team Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We help with account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer. Do you think Cloud Computing is fascinating? Do you ever

· 1+ years of experience in Customer Service.· Experience in Technical Support. · A drive to dig into the details of a system or process to solve customer problems. · Some college experience in a technical field. · Excitement to learn new technologies and help customers succeed. · Excellent oral and written communication skills. · Proven success in a fast paced support environment. · Experience building or hosting a website. · Known as the go-to person in your family for technology related questions. · Proficiency in MS Office, with an emphasis on Excel. · Ability to summarize technical customer
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