Support Engineering Manager at Microsoft

Support Engineering Manager Details

Nov. 13, 2018, 5:30 p.m.
Services
People Manager
Full-Time
Seattle, WA
Bing Ads Technical
Make Bing Ads Technical support at Microsoft Advertising part of your career story! Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. The Search Technical Support Engineering Manager is responsible for a team of Support Engineers that provide advanced technical support for our online search advertising business while delivering customer experiences unmatched by our competitors. The primary focus will be on paid search results that are delivered by Microsoft Bing Ads on Bing, and partner web publisher sites. This role will use broad business and technical skills. This roles requires building cross-group relationships with the Global Microsoft Advertising Sales and Service teams at Microsoft, and other partners to

Foster an inspiring and high-performing Technical Support culture of with a clear vision, great team collaboration and strong partnerships. Help foster innovation in tools and processes to make the team more effective and efficient. Build strong partnerships and work effectively with Bing Ads platform development team Build cross-group relationships to share knowledge and be an effective advocate for internal/external partners Own and drive team's competence in communicating and highlighting systemic issues and trends to identify platform enhancements with business and R and D teams
5+ years of search advertising experience or 5+ years working in a technical support organization preferably in the online industry for a high volume commercial website or service 3-5 years Management/leadership experience Passion for developing others and being vested in their success Passion for quality advertiser and end-user experiences Excellent oral and written communication, presentation and analytical skills Strong negotiation and collaboration skills Knowledge of wider advertising industry and technology trends A strong technical and business background Experience partnering with sales,
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