DCSE Support Engineer at Amazon

DCSE Support Engineer Details

Nov. 21, 2018, 2:16 a.m.
Operations, IT, & Support Engineering
Seattle, Washington
hardware design team Amazon’s Data Center
Amazon is building some of the largest distributed systems in the world, and we need smart people to support and engineer the next generation of compute and storage platforms. Amazon’s Data Center Support Engineering (DCSE) group provides escalations support worldwide with focus on continuous improvement. We have high standards for our infrastructure as well as our employees, and our systems are highly reliable, highly available, and turn scale into an advantage for our business and an asset to our customers. Our employees are super smart, driven to serve customers, and fun to work with. As a Support Engineer with DCSE you will help troubleshoot, diagnose, and support massive distributed systems. You are a point of escalation for complex issues to dive deep for solutions as well as provide guidance and knowledge-shares. You will work directly with the various service owners and hardware design teams to collaborate on hardware issues within the fleet. You drive the team to improve operational

· 2+ Years Administrating in Linux or Windows environment · 2+ Years Experience troubleshooting x86/64 hardware in an enterprise server environment (e.g. 50+ servers) · 2+ Years Experience troubleshooting network-related issues · This position requires that the candidate selected be a U.S. citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.· · Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby) · Bachelor's Degree in IT related field or equivalency in related work experience · Database experience to include building and executing
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