Support Engineer at Microsoft

Support Engineer Details

Feb. 21, 2019, 10:57 p.m.
Individual Contributor
Bellevue, WA
Technical Support team Bing Ads Technical
Make Bing Ads Technical Support at Microsoft Advertising part of your career story! Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. Global Support is a focal point for Bing advertisers around the world and the Bing Ads Technical Support team plays a pivotal role in supporting Bing search. As a Technical Support Engineer (TSE), you will provide advanced technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such as AOL and Yahoo!. The individual that will succeed in this role will have experience in and a passion for great customer service and strong team relationships. You will partner

• Perform deep technical investigations that stretch your skills as you traverse rich telemetry streams to isolate and solve complex performance issues for Bing Ads customers and partners. • Drive root cause analysis and service improvements involving bug fixes in close partnership across several Engineering teams • Collaborate closely with Engineering PMS/Devs to ensure the availability and performance of Bing Ads platform and the satisfaction of our customers • Participate in on call coverage rotation - help identify and mitigate high priority incidents while leading efforts to get the right
• BS in Computer Science, Engineering or related technical discipline • Preferred advanced problem-solving ability to drive great customer service and strong team relationships • Minimum 5 -7years' experience in a technical support or software development organization (Tier 3 experience preferred), in the online industry for a high volume commercial website or service • Minimum 3+ years' experience using TSQL required with ability to manipulate data rapidly and use complex joins (3+ years' experience preferred) and Stored Procs • Ability to analyze and visualize large data sets to find issue trend
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