Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a senior member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Senior Support Operations Manager, you will inspire and lead Operations Managers to provide exceptional leadership and management needs for our growing number of engineers. You will have a love for cloud technology and operational excellence, to provide our customers with an exceptional experience and service. You have exceptional people
· Engineering, Computer Science, IT Degree or equivalent experience. · 10+ years’ experience in managing engineering teams in high-paced operations environment with 5+years as a senior manager with a track record of success. · MBA or equivalent experience. · Experience handling large enterprise technical customer escalations · Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 50+ · Project and program management experience in delivering key business outcomes · Strong record of driving projects to improve operations and support-related