Amazon’s Selling Partner Support organization strives to make Amazon the best place for Sellers, Vendors, and Brands (our customers) to reach consumers, driven by the experience and support we provide them in growing their businesses locally and globally. We leverage technology including automation, self-service tools, associate tools, and machine learning to both prevent contacts based on knowledge obtained during our support interactions, and to handle those contacts we do receive with high quality and efficiency. Selling Partner Support is looking for a Senior Product Manager to build software tools and automation that make it even easier for Amazon Sellers, and our Associates, to resolve issues quickly, and with high accuracy, worldwide. In this role you will need to dive deeply to understanding the different types of issues a Seller can experience, their root cause, and the steps and processes that Sellers and our Support Associates take to resolve them currently. You will leverage
· 5+ years product management, e-commerce or related experience · Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, design products, and measure success · Excellent oral and written communication skills · Bachelor's degree in Computer Science, Engineering, Business, Economics or related field or equivalent experience · Proven ability to identify, analyze, and solve ambiguous problems with an extreme attention to detail · Demonstrated ability to successfully influence stakeholders at all levels · Demonstrated ability to manage multiple