Interested in being on the cutting edge of Cloud Services? Then come join the Dynamics business unit as an Embedded Escalation Engineer (EEE) supporting Dynamics 365 for Finance and Operations (D365fFO). As an EEE, you will be an elite member of the support team and have opportunities to integrate deeply with the Dynamics 365 for Finance and Operations Product Group. You will lead engineering investigations to bring quicker issue resolution to Support incidents impacting our customers, to improve their experience and drive key service improvements. You will build solutions, help create tools, and help automate issue detection, diagnosis to enable customers and support to self-resolve the issues. You will identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. This can include a range of potential work item categories; such as self-healing mechanisms, self-serve, transparency, automation, and/or
This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. It's your chance to: Work directly with our Dynamics Product Group to provide world-class engineering support at a product component level. Perform complex product debugging and remediation when needed;
Requirements: 3+ years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role Customer engagement experience with Dynamics 365 for Finance and Operations or a competitive cloud product: D365fFO architecture including deployment processes and telemetry SQL development knowledge with deep query and schema knowledge Azure Active Directory Familiarity with development: tools, language, process, methods, troubleshooting Development/Coding experience: Experience with Visual Studio development languages, PowerShell,