Support Escalation Engineer - Managed Instance at Microsoft
Support Escalation Engineer - Managed Instance Details
March 4, 2019, 6:19 p.m.
Services
Individual Contributor
Full-Time
Redmond, WA
Microsoft's Digital, Services,
Microsoft's mission is to empower every person and every organization to achieve more. Microsoft's Digital, Services, and Success organization is the gateway to unlocking the capabilities by creating digital customer outcomes and enabling every customer to be a digital business. We work to ensure customers are successful every day and get the most out of their technology investments. Interested in being on the cutting edge of Cloud Services? Build on your Cloud Computing capabilities Azure SQL Cloud capabilities into Then come join Microsoft as an Embedded Escalation Engineer (EEE) working with Azure SQL Cloud (Managed Instance) and related technologies. We are building an engineering team within support to be "the" differentiator in the marketplace and need the best and brightest to take our SQL Cloud (Managed Instance) solutions to the next level.
As an Embedded Escalation Engineer (EEE), you will be an important member of the Customer Service and Support (CSS) Data and Enterprise Cloud Support Engineering Team and a virtual member of the Azure SQL Cloud (Managed Instance) Product Group. You will have the following key responsibilities: Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience. Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues. Identify emerging trends
Required Qualifications: 3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations. 2+ years of experience in one or more of the following: Microsoft Azure Platform: Cloud Computing Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal) Microsoft Azure SQL: Familiarity with development: tools, language, process, methods, troubleshooting Experience with Data Integration solutions