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Job Details
Posted date: Sep 16, 2024
Location: Austin, TX
Estimated salary: $159,900
Range: $120,500 - $199,300
Description
The Selling Partner Recruitment and Success (SPRS) organization identifies and recruits the brands and products our customers want and helps drive their success by ensuring a strong start on Amazon. We are building an Operations Center of Excellence (CoE) to support the SPRS Organization. As a Sr. Sales Operations Manager, you will be partnering with SPRS Sales Teams, Global CRM Salesforce Teams, Learning & Development Partners, Marketing Team, Lead Management Team, and the extended Sales Strategy and Operations Team. You will provide strategic business insights and operational excellence through reporting, maintenance, and optimization of the sales and overall business environment. In this role, you will work with a world class organization driving key deliverables for growth to our Sales Teams in the US and Canada and our customers who are the Sellers of Amazon. We are looking for think big (outside the box) builders that want to gain exceptions career experience, raise the bar, and work with the best Sales Strategy and Operations Team.Key job responsibilities
• Developing and implementing sales processes & mechanisms for sales teams, support teams, partner teams, and the broader organization.
• Managing the Salesforce CRM Platform as the administrator to include data hygiene, pipeline, lead management processes, lead distribution processes, and reporting.
• Partnering with our Technical CRM Team to drive automation of Salesforce processes, tools, and feature upgrades to increase sales process efficiency and maximize opportunities for customer relationships.
• Collaborating with other partner organizations and leadership to identify business goals, key results need to deliver on those goals, and close the gap on any productivity barriers.
• Identifying customers and sales opportunities by analyzing sales data, consumer trends, researching and analyzing data to create forecasts, create reports, and provide key insights to drive business decisions.
• Own the execution of key components of planning, sales quota setting, sales compensation management, revenue planning, headcount planning, goals planning, and key performance indicators (KPIs).
• Familiar with key operational competencies like change management, continuous improvement, and risk management.
A day in the life
In this role, you could be asked to take ownership of key operations workstreams. This role will act as the Salesforce Administrator for the SPRS Organization. You will help design and manager the lead management and distribution processes. Develop reports and analysis for leaders or for core business reviews. You will work with partner product teams to collect business requirements, help to launch products, or develop adoption plans for key product deliverables. You will build and deliver solutions to make Seller Recruitment Processes more efficient and effective.
About the team
We are the Sales Strategy & Operations (SSO) of the Seller Partner Recruitment & Success (SPRS) organization, focused on making Account Representatives (ARs) more productive, sales processes more efficient, and maximizing the Seller of Amazon success experience. To deliver on this vision and effectively we serve our Customers (ARs and Sellers) as part of the Sales Strategy and Operations team. This teams is focused on Sales Operations as part of the SSO team. We make the sales processes more productive so that Account Representatives can focus on the Sellers of Amazon giving them a higher chance for success.
Qualifications
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.- Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
- Advanced experience with Salesforce as a sales CRM and familiarity with databases and other sales software.
- 10+ years of Microsoft Excel & Word experience at the intermediate to advanced level.
- Strong oral and written communication skills with the ability to lead meetings, deliver presentations, and conduct workshop.
- Analytical thinkers and problem solvers that can move between tactical and strategic work streams.
Extended Qualifications
- Master’s in Business Administration (MBA), Finance, Economics, Computer Science, Engineering, or related field.- 10+ years’ experience managing one or more core operational domains like change management, continuous improvement, business management, risk management, or planning.
- Salesforce administrator or advanced certifications or 10+ years’ experience with Salesforce.
- Experience developing business analytics, data visualization, forecasts, models, reports, and/or presentations.
- Experience with Lean Six Sigma, Value Stream Mapping, Six Sigma Greenbelt, Scrum, PMP, or other operationally focused industry certifications.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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