Do you have a passion and understanding for customers? Do you have experience in leading teams to drive human-centered design through insights? Do you want to lead one of Microsoft's largest research teams as we help inform a customer-obsessed strategy for Windows products and services such as M365 and Edge, serving everyone from every day customers, to small business owners, to Enterprise customers? Does the idea of scaling research operations and building new technology and tools to scale customer insights excite you? If so, we have great news for you! The Research and Insight (R+I) team is seeking a strong Research Lead to spearhead a team of 75+ researchers in advancing R+I's mission of delivering product success by enabling customer-informed decisions . In R+I, we apply human science to create better customer experiences through high-quality research that is timeless and has measurable impact on users and customers. We then scale our insights so designers, engineers, and decision-makers
Lead transformation of User Research from product validation to insights generation, hypothesis driven design and development, and assessing measurable customer impact Develop a center of excellence for world class product research and human science. Grow a research culture that balances and integrates near term product impact with reusable, scalable insight. Integrate research insights and accountability to research outcomes into all stages of product development. Utilize deep business acumen to create business strategy, operationalize, and deliver against product results. Assess the industry
Proven ability to: Apply organizational leadership and grow the next generation of design research leaders. Lead and inspire teams to think outside their comfort zone. Attract, cultivate and retain diverse research talent. Transform vision into practice with concrete processes, activities and accountabilities. Manage and guide the organization during times of change using effective change management. Apply rigorous research processes including design, execution, analysis, communication, and synthesis of research. Operationalize and systematize large scale efforts through processes and software