Amazon's Customer Service team is top ranked for developing solutions because we are passionate about our customers and giving our Associates all the high quality tools needed to provide world class care. We are seeking Software Engineers deeply committed to ensuring that our thousands of agents worldwide will have the high volume and high availability systems needed to support retail, merchant, digital, and Kindle product lines. Our team creates the tools that allows CS Associates to delight our customers who reach out to us for assistance with their orders, products, or account. Rich tools and information empower our Associates to make the right decision for the customer and the company, while providing guidance through clear policy. We track data around each of these transactions so we can track down root cause for our problems, whether it is an Associate that is making a mistake, a bad packing line in a fulfillment center, or a problem in the inventory provided by a vendor. We can use
· A Bachelor’s degree in Computer Science or related technical discipline · Experience communicating with both technical and business audiences · Background in computer science basics (data structures, sorting/searching algorithms, order analysis) · Experience with designing, building, and deploying scalable, highly available systems · Fluency in Java and/or C++ and Javascript· Willingness to deeply understand the goals and challenges of informational operations · Analytical abilities, proven design skills and a track record of delivery · Experience with CSS, JavaScript, AJAX, Perl · Experience