Support Engineer at Microsoft

Support Engineer Details

Oct. 29, 2018, 3:18 p.m.
Individual Contributor
Issaquah, WA
Job Title: Azure
Standard Job Title: Azure Support Engineer Support Engineer - Azure App Service – Customer Service and Support Americas No two days are the same in Customer Service and Support at Microsoft. We engage in challenging and complex problem solving. We constantly pick each other's brains and our minds are always abuzz with ideas for helping our customers throughout the world to realize their full potential. Our team is open and welcoming, we speak many languages and we come from a variety of cultural backgrounds. We are looking for talented people with a growth mindset, a passion for solving complex issues and obsession for customer happiness. We are looking for engineers who love putting out fires – people who thrive under difficult and challenging circumstances, who enjoy getting involved in tough situations and learn at the same time. If you love technology and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank

How your day looks like as a Support Engineer - main responsibilities: Be available to take ownership of new cases and escalations. Provide support to Enterprise customers, partners, and other engineers. Scope customer's issues and support boundaries by collecting the relevant facts. Investigate the problem by doing your own research and by involving other teams as needed. Consult with your immediate peers or colleagues around the world, handing the case over to them if necessary. Escalate to management as necessary, acting internally as a customer advocate, and keeping the customers informed.
Knowledge of IIS configuration Knowledge of .Net Framework, ASP.NET, VB.NET and Webservers – IIS, HTML and CSS. Preferred Qualifications: Your ramp-up in this position will be much faster if you have the following technical experience and knowledge: Knowledge of IIS configuration and how HTTP requests are handled by IIS. Experience with .Net Framework, ASP.NET, VB.NET and Webservers – IIS, HTML and CSS. Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc. Working knowledge of Visual Studio and the Azure SDK. The ability to troubleshoot complex web application
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