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Job Details
Posted date: Aug 08, 2024
There have been 123 jobs posted with the title of Senior Technical Program Manager all time at Microsoft.There have been 123 Senior Technical Program Manager jobs posted in the last month.
Category: Program Management
Location: Redmond, WA
Estimated salary: $183,700
Range: $117,200 - $250,200
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset and empowerment are central to who we are and how we work.We are the Azure Customer Experience (CXP) team, and we are looking for a Senior Technical Program Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences.
We are part of the Azure engineering organization and consider great customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.
We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and are delighted in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs.
Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
As a Senior Technical Program Manager on our team, you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes:
Listening to customers and internal users to understand their business scenarios and challenges Engaging with engineering teams across CXP to understand dependencies and align priorities for new features and programsPartnering with our engineering teams in all phases of development as a subject matter expert on feature design and user experience that focuses on security, privacy, compliance and excellence. Providing hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices. Driving broad initiatives across Azure and CXP Embody our Culture and Values.
Qualifications
Required Qualifications:Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience. 2+ years of experience managing cross-functional and/or cross-team projects. Preferred Qualifications:
Bachelor's Degree AND 8+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).6+ years of experience managing cross-functional and/or cross-team projects 5+ years of program or product management experience where your primary responsibilities involved the design of software features working closely with an engineering team Ability to translate customer requirements and scenarios into features, including writing software specifications with user experience Experience using data to drive prioritization and measure progress Experience managing multiple concurrent projects in a fast-paced environment Exceptional collaboration and communication skills (verbal and written) Experience with building services on Azure or other cloud services Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI. Proven ability to lead through ambiguity while partnering across organizations Demonstrated ability to come up-to-speed quickly on a new technical domain. Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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