Job Details
Posted date: Sep 27, 2024
There have been 3 jobs posted with the title of Principal Product Manager- Manager all time at Microsoft.Category: Product Management
Location: Redmond, WA
Estimated salary: $215,800
Range: $137,600 - $294,000
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: People Manager
Description
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.The Azure Advanced Cloud Engineering & Supportability (ACE-S) Core Product Management team is responsible for driving the Azure support strategy across customer segments delivering world class support experience converting Azure customers to Azure fans. We are hiring a Principal Product Manager – Manager to lead a team of Product Managers focused on driving Delivery Excellence across programs for Azure commercial, ranging from white-glove support for Mission Critical customers to incubating and operationalizing new support modalities by providing strategic guidance, ensuring effective implementation of support processes, compliance to contractual obligations, and facilitating seamless collaboration between teams to enhance the overall support experience.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Drive Delivery Excellence across Programs and Customer Segments:
Provide direct and indirect leadership, engaging with organizational leaders to influence, develop and drive support delivery excellence across Azure commercial customer segments. Partner with senior stakeholders across Azure Product Engineering, Customer Support, Field, tooling development teams, and other units to identify and address process, skilling, and tooling gaps. Drive successful adoption of white-glove support programs for Mission Critical customers and their workloads, from end-to-end customer experience across different stages of pre-sales, intake, onboarding all the way to incident management, problem management, outage management and service improvement plans meeting established SLOs. Implement and lead initiatives to drive delivery efficiency, operational excellence and contractual compliance adhering to our delivery capabilities partnering closely with support delivery teams. Orchestrate efforts across PM and Delivery teams to identify areas of improvement and communicate to key stakeholders. Assimilate insights from multiple dashboards and data sources to analyze support data, customer signals, market direction, and competitors' strategy to support investments and strategic direction. Oversee the execution of support programs, ensuring alignment with Azure’s strategic goals. Foster a culture of collaboration, accountability, and customer-centricity within the team and across organizational boundaries. Partner across organizational boundaries to build and execute programs and initiatives aligned with strategic investments and OKRs. People Management:
Managers deliver success through empowerment & accountability by modeling, coaching & caring. Model: Live our culture; Embody our values; Practice our leadership principles. Coach: Define team objectives & outcomes; Enable success across boundaries; Help team adapt & learn. Care: Attract and retain great people; Know every employee’s individual capability and aspiration; Invest in the growth of others Skills:
Demonstrated product/program management skills with a track record of delivering successful outcomes. Demonstrated ability to lead cross-functional teams. Effective collaboration, influence, and communication skills. Executive presence and demonstrated ability to build, extend and maintain senior client and partner relationships to meet current and future customer needs. Ability to simplify and communicate complex concepts to executive leadership. Proven ability to excel in ambiguous environments and meet tight deadlines. Networking and interpersonal skills, with the ability to build rapport with leaders and personnel at all levels. Other:
Embody our Culture & Values
Qualifications
Required/Minimum QualificationsBachelor's Degree AND 8+ years experience in product/service/project/program management or software development.OR equivalent experience.4+ years people management experience.Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred/Additional Qualifications
Bachelor's Degree AND 10+ years of experience in product/service/project/program management or software developmentOR equivalent experience.6+ years people management experience.Proven experience building and/or delivering support, or customer engineering programs at scale.Familiarity with support industry standards and offerings.Experience working with global teams across geographies and organizational boundaries.Product Management M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until October 2, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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