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Job Details
Posted date: Aug 13, 2024
Category: Retail
Location: Redmond, WA
Estimated salary: $137,400
Range: $87,000 - $187,800
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Microsoft on-site only
Role: People Manager
Description
As a Microsoft Customer Advisor, you have the unique opportunity to impact our company's mission every single day. Microsoft Retail Stores are the hub of cutting-edge devices and services, providing our customers the opportunity to immerse themselves in the latest and greatest in technology solutions that fit into their everyday lifestyle. As a member of our global Stores team, we value your unique perspective, background, experiences, talents and abilities. We are seeking store teammates who will make authentic connections and provide world-class service to our consumer, small business & community customers who come from all walks of life. These connections transform them into Microsoft-brand fans.We provide:
A work environment that is diverse, inclusive, and welcoming of allTraining that will make you feel empowered to do optimal work even if you aren’t tech savvyCareer opportunities for all of our employeesFantastic, comprehensive and benefits for full-time and part-time employeesGratitude & recognition for our awesome employeesBelief that at Microsoft #WeWinAsATeam The Senior Operations Manager (Redmond Employee Company Store) will coach employees on performance expectations and invest in the overall growth of individual team members. The SOM provides leadership to their team through driving results while providing world-class customer service and experiences for our consumer, small business and community customers, ultimately empowering them to achieve more with technology.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Obsession
Motivate a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through desirable and motivated teamsPartners with the Store Manager to align on store priorities and communication to ensure a seamless employee and customer experienceMotivate the team to effectively and passionately deliver exciting in-store experiences showcasing the latest in products and servicesAdaptability
Effectively respond to changing in-store environment, circumstances, and situations through customer engagementsConsistently model Microsoft Values that contribute to a positive working environmentHave a level of intuitiveness to thrive in a dynamic and fast paced retail environmentGuide for Results
Tenaciously pursues positive outcomes by using effective approaches to solve problemsFacilitate a deep culture of operational compliance by providing supervision and accountability across the teamTakes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally Influencing for Impact
Communicates positively to motivate and inspire teammates and sustains a positive work environment that upholds the Microsoft retail culture and valuesEngage and develop a workforce of talent through consistent coaching and constructive feedforwardPossesses the ability to persuade positive business outcomes through in-store interactions with customers and associatesCollaboration
Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers livesCombines resources and joins efforts with peers to achieve store and company goalsOther
Embody our culture and values
Qualifications
Required/Minimum QualificationsHigh School Diploma AND 6+ years experience in sales, customer service, or retail related rolesBachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years experience in technology solution sales related rolesOR equivalent experience.
Additional or Preferred Qualifications
High School Diploma AND 8+ years experience in technology solution sales related rolesOR Bachelor's Degree in Information Technology, Business Administration, or related field AND 7+ years experience in technology solution sales related rolesOR equivalent experience.3+ years formal or informal people management experience.
Customer Advisor M4 - The typical base pay range for this role across the U.S. is USD $87,000 - $175,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,100 - $187,800 per year.
Learn more about base pay ranges and pay equity: https://careers.microsoft.com/us/en/us-retail-pay
Microsoft will accept applications for the role until Aug 19th, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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