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Job Details
Posted date: Jun 18, 2026
Category: Business Program Management
Location: Redmond, WA
Estimated salary: $169,750
Range: $116,900 - $222,600
Employment type: Full-Time
Work location type: 3 days / week in-office
Role: Individual Contributor
Description
OverviewThe Fraud Operations Enablement Program Manager is responsible for designing, enabling, and scaling the systems, processes, tooling, and governance that allow Fraud Operations teams to operate effectively. This role does not perform day‑to‑day transactional investigations. Instead, it focuses on making operations work better, faster, safer, and at scale by enabling frontline teams through strong frameworks, automation, analytics, and continuous improvement.
Role Scope and Boundaries
This role does not own daily fraud investigations, case handling, or transaction processingThis role enables frontline Fraud Operations teams by improving how work is performedSuccess is measured by operational efficiency, quality, scalability, and risk reduction rather than individual case outcomes
Responsibilities
Enable Service Delivery
Own and deliver enablement initiatives that measurably optimise/improve the quality, efficiency, resilience of Fraud Operations service delivery, ensuring consistent execution aligned to business priorities and risk posture.Enable outsourced Fraud Operations Teams through performance insights, clear standards, and continuous improvement frameworks.Operational Enablement & Framework Design
Design and maintain end‑to‑end Fraud Operations frameworks covering monitoring, investigation, response, and remediationTranslate fraud risk strategy and policy into clear, executable operating modelsDefine standard operating procedures (SOPs), playbooks, and decision frameworksEnsure enablement artifacts are consistent, scalable, and audit‑defensibleProcess Improvement & Automation
Identify operational friction points and drive continuous improvement initiativesPartner with Engineering and Data teams to automate repeatable workflows and decision logicReduce manual effort, rework, and variance across fraud operationsEnsure automation solutions are measurable, reliable, and aligned to risk postureTooling, Data & Analytics Enablement
Influence investigation tooling, case management systems, and workflow platformsDefine data requirements, schemas, and dashboards that support operational decision‑makingEstablish standard KPIs and metrics for fraud effectiveness, quality, and efficiencyEnable self‑service insights for operations leaders and frontline teamsIncident Governance & Readiness Enablement
Define and maintain fraud incident governance models, escalation paths, and response playbooksEnable consistent execution of incident lifecycle stages without directly running incidentsEnsure post‑incident review (PIR) frameworks capture systemic gaps and drive remediationImprove operational readiness for surge events and high‑severity fraud scenariosTraining, Documentation & Change Management
Develop and maintain training materials, onboarding frameworks, and reference documentationEnable faster ramp‑up for new hires, vendors, and partner teamsLead change management for new processes, tools, and automationEnsure changes are communicated, adopted, and measuredStakeholder & Program Management
Drive cross‑functional enablement programs spanning Fraud Ops, Engineering, Legal, Compliance, and SecurityManage dependencies, roadmaps, and delivery timelines for enablement initiativesAct as a trusted advisor to Fraud Operations leadership on operational maturity and investment needsIndustry Standards & Frameworks
Fraud Risk Management and fraud‑first operational principlesIncident management and response governance frameworksSOC and Security Operations best practices (e.g., NIST, ISO‑aligned operations)Operational excellence and continuous improvement methodologiesRisk‑based decisioning and audit‑ready operational designSuccess Measures
Improved operational efficiency and reduced manual effortFaster time‑to‑detect and time‑to‑respond enabled through process and tooling improvementsIncreased automation adoption and consistency across operationsImproved investigation quality and decision consistencyPositive audit outcomes and stakeholder confidence
Qualifications
Required Qualifications
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.Preferred Qualifications
Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.Experience supporting Fraud Operations, Security Operations, Risk Management, or Trust & Safety teams.Experience designing and implementing operational frameworks, processes, or enablement programs.Understanding of fraud investigation lifecycles and incident management (without direct ownership of daily execution).Experience influencing tooling, automation strategies, and cross-team delivery.Experience leading or contributing to large-scale operational transformation or maturity programs.Familiarity with ServiceNow, case management platforms, and analytics tools.Experience with AI-assisted investigations, automation, or decision systems.Program or product management experience within operational environments.
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900.00 - $203,600.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400.00 - $222,600.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.