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Job Details
Posted date: Apr 20, 2026
Category: Cloud Solution Architecture
Location: SĂŁo Paulo, SĂŁo Paulo
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewThe Copilot Cloud Solution Architect (CSA) role within the International Customer Success Unit (iCSU) supports enterprise customer success by contributing to the deployment and configuration of Copilot Studio (Agent‑based) solutions.
This role is focused on helping customers implement and operationalize AI through the configuration of Copilot Studio agents, leveraging Power Platform connectors and automation capabilities to integrate enterprise data sources and business processes into agent‑driven solutions.
The primary technical workload for this role is the deployment and configuration of Copilot Studio agents and supporting automation patterns. Familiarity with Microsoft 365 Copilot adoption scenarios is beneficial but considered a supplemental capability, not the primary focus of this position.
Responsibilities
Copilot Studio Agent Configuration (Primary Focus)
Assist in configuring and testing Copilot Studio agents aligned to enterprise customer business process scenarios
Support integration of agents with Microsoft 365 content sources such as SharePoint, Teams, and enterprise file systems
Contribute to configuration of:
Agent topics
Actions
Connectors
Support automation workflows using Power Platform connectors and low‑code automation tools
AI Solution Delivery Support
Assist in delivery of Copilot Studio pilots, proofs of concept (PoCs), and technical validation engagements
Execute defined technical delivery tasks supporting readiness and early deployment of agent‑based Copilot solutions
Support customers in preparing for secure and compliant AI‑enabled agent deployments aligned to governance requirements
Copilot Adoption Support (Supplemental)
Provide support to Microsoft 365 Copilot adoption efforts where required
Assist in identifying readiness or change‑management blockers
Collaboration & Technical Growth
Collaborate with CSAMs, partners, and virtual teams to support delivery of Copilot Studio engagements
Continue to build technical proficiency in:
Copilot Studio agent configuration
Power Platform environments
Connector‑based automation
Operational Excellence
Operate according to required operational excellence standards, including time tracking and documentation
Follow established tools and practices to identify, escalate, and help mitigate technical or delivery blockers
Execute work in compliance with Microsoft policies and governance frameworks
Qualifications
Required Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field
AND
2+ years of experience in cloud, infrastructure, IT consulting/support, systems administration, or related technical roles
OR equivalent experience
2+ years of experience in a customer‑facing technical role
2+ years of experience contributing to technical solution delivery efforts
This role requires proficiency in written, reading, and conversational Brazilian Portuguese and English.
Core Technical Skills (Required)
Foundational experience or demonstrable interest in:
Copilot Studio agent configuration
Power Platform environments
Connector‑based automation
Supplemental Skills
Awareness of:
Microsoft 365 Copilot usage scenarios
SharePoint / Teams content grounding
Preferred Qualifications
Technical certifications in cloud platforms (e.g., Azure)
Exposure to Power Platform automation or low‑code solutions
Experience supporting pilots or early deployment initiatives
Proficiency in written, reading, and conversational Spanish.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.