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Job Details
Posted date: Apr 21, 2026
Category: Business Strategy
Location: Redmond, WA
Estimated salary: $201,600
Range: $130,900 - $272,300
Employment type: Full-Time
Work location type: 3 days / week in-office
Role: Individual Contributor
Description
OverviewOur team partners with executive leadership teams at large enterprises to help them move from AI ambition to execution. Many organizations have clear executive alignment around transformation, but struggle to translate that intent into clear priorities, operating models, and funded action. Our work focuses on closing that gap.
At Microsoft, business process transformation is grounded in a continuous improvement mindset—helping organizations systematically identify, refine, and scale practices that drive lasting impact. We lead structured, executive level engagements that help customers:
Clarify what outcomes matter most to their businessDefine how work, decision-making, and accountability need to changeEstablish an operating model that enables execution across teamsProgress from strategic alignment to execution ready initiatives
Our approach is conversation led, executive grade, and repeatable at scale. We work alongside account teams and delivery partners, but our role is distinct: we focus on how transformation happens, not on selling or implementing individual products.
We are seeking a Business Strategy Director, Business Process who serves as a customer facing advisor and chapter lead for business process and operating model design.
This role works directly with customers and their leadership teams to help shape how transformation efforts are structured, governed, and executed. You will lead executive conversations about operating models, decision rights, cadence, and ownership — and translate those engagements into clear, reusable frameworks and standards that can be applied across customers. This is an executive facing position for someone who combines:
Demonstrated transformation and process design judgmentExecutive presence and facilitation skillsThe ability to codify patterns into scalable models
You will act as the chapter lead for business process and operating model design, setting the point of view and standards used across engagements.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer‑Facing Executive Engagement
Partner directly with Chief Executive Officers and business leaders to design operating models that support large-scale transformation.Lead executive working sessions focused on decision-making, ownership, cadence, and execution readiness.Help customers translate high-level goals into clear priorities, workstreams, and ways of working; Serve as a trusted advisor on how transformation moves from intent to action.
Business Process & Operating Model Leadership (Chapter Lead)
Help enterprise executives embed continuous improvement principles into operating models.Enable customers to sustain transformation through ongoing assessment and adaptation practices.Establish clear points of view on how effective transformation programs are structured and run; Create reusable frameworks, playbooks, and templates across engagements.Act as the chapter lead for business process and operating model design.
Engagement Architecture & Orchestration
Design end-to-end engagement flows that progress from executive alignment to execution readiness.Ensure continuity across engagement phases, avoiding common drop-offs between strategy and delivery.Partner with account teams, subject matter experts, and delivery organizations to align ownership and handoffs; Maintain structure and executive engagement cadence.
Continuous Improvement & Pattern Development
Advise on the adoption of continuous improvement practices, including feedback loops and measurable progress.Capture and synthesize insights from customer engagements to evolve frameworks and operating models; Champion a culture of ongoing learning and improvement.
Other
Embody our culture and values
Qualifications
Required Qualifications
Master's Degree in Business Administration or related field AND 4+ years of marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experienceOR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years of marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
Preferred Qualifications
Demonstrated experience leading customer‑facing transformation or operating model engagements within complex, matrixed organizationsSolid foundation in business process design, operating model design, or enterprise transformationProven ability to facilitate executive‑level conversations and influence stakeholdersApplication of continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen, Agile) to business process transformationAbility to translate ambiguity into clear, actionable structures and decisionsBackground in management consulting, professional services, or large‑scale transformation programs, including partnership with C‑suite leaders on operating model, governance, or execution challengesFamiliarity with AI‑enabled or technology‑driven transformation efforts (from an operating model perspective)
#AITOjobs
Business Strategy IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.