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Job Details
Posted date: Jun 08, 2026
Category: Business Program Management
Location: Multiple Locations, Multiple Locations
Estimated salary: $217,250
Range: $130,900 - $303,600
Employment type: Full-Time
Work location type: 3 days / week in-office
Role: Individual Contributor
Description
OverviewWith a vision to "Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more," Global Channel Partner Sales (GCPS) is responsible for driving revenue outcomes with partners through innovative solutions–at scale! The Global Partner GTM, Programs, & Operations (GPO) organization within GCPS brings together the go-to-market strategy, programs, and platforms to accelerate growth and improve partner experience across all partner segments.
The Channel Commerce Strategy & Enablement team is looking for a highly motivated Business Program Director to own and manage the strategy and execution of the Cloud Solutions Provider (CSP) authorization eligibility enforcement to grow the impact of this channel. This role works in partnership with the partner sales segments, program compliance, business operations, CSS, engineering, finance and business planning to determine the optimal onboarding and offboarding experience in support of the CSP authorization strategy, to be executed in accordance with program policies. This role also supports governance, prioritization, and partner and field readiness efforts to drive clarity, consistent execution, and alignment with program strategy.
This Business Program Director role is vital to ensure we have a compliant and capable ecosystem of participating partners, attracting the best partners with highly valued services and solutions that are differentiated across the customers’ end to end engagement lifecycle to meet our customers’ evolving needs. It is also important for this role to improve the way partners work and engage with Microsoft by ensuring that we have a program that has clear eligibility requirements, friction free onboarding process and high accountability on delivering performance that meets program eligibility requirements.
The Business Program Director will also be responsible for driving the business insights to achieve strong partner satisfaction, and implement program improvements as needed, to accelerate partner performance.
As this role will work alongside many stakeholders, it will require a balance of leadership and influence skills to support the broader strategic and operational needs of the team.
Responsibilities
Own program operations strategy and excellence in partnership with the partner sales segments, business operations, CSS, and engineering teams to ensure optimal execution to deliver a friction free onboarding and offboarding experience to participating partners. 
Close partnership with Business Planning, Compliance and CELA teams to ensure adherence and enforcement of program policies, and to support governance and exception handling as needed
Design strategies to support partner and field execution at scale, with readiness content, to continuously improve partners’ understanding of authorization eligibility requirements.
Provide data teams with requirements for business insights that will be leveraged to monitor program health. Gather partner feedback, identify systemic issues and root causes, and drive improvements to address challenges and remove blockers and support successful execution.
Embody our Culture and Values
Qualifications
Required/minimum qualifications
Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Additional or preferred qualificationsMaster's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.7+ years in a partner-facing role, optimally dealing with a variety of audiences and partners with different business models (Distribution, SSPs, SIs, MSPs and ISVs), and a strong understanding of the cloud partner ecosystem.
Proven track record of designing and managing successful programs, including the ability to develop strategic business plans and oversee successful execution. 
Strong organizational, planning and analytical experience, ability to analyze and interpret business performance measures.
Strong cross-group coordination across all levels, organizational and analytical skills, the ability to work independently and take initiative to drive projects forward, the ability to deal with ambiguity and provide structure for others. 
Strong problem-solving skills, attention to detail, an ability to work effectively under pressure and within short time constraints, resourcefulness and able to deal with ambiguity, prioritize while multi-tasking and maintain flexibility in the performance of the job responsibilities. Embracing change is essential.  
Ensures organizational readiness for business demands and meets challenging timelines in a fast-paced environment. 
Executive Relations: The ability to interact confidently with senior leaders in a highly matrixed organization to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle pushback from a high-level audience, and maintain an executive demeanour while engaging in challenging or sometimes high-pressure situations
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900.00 - $277,200.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600.00 - $303,600.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.