New job, posted less than a week ago!
Job Details
Posted date: Jan 29, 2026
There have been 3 jobs posted with the title of Senior Technical Trainer all time at Amazon.There have been 3 Senior Technical Trainer jobs posted in the last month.
Location: Arlington, VA
Estimated salary: $162,700
Range: $138,300 - $187,100
Description
Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.We need a Senior Technical Trainer to lead global training delivery for our global consumer operations.
You'll build and scale training delivery operations globally, working directly with support teams and vendor partners to ensure consistent service quality. You'll launch new training sites, certify trainers, and maintain quality standards.
The problems you'll solve:
• Training across different time zones and cultures to deliver consistent support
• Ensuring quality standards through certification and ongoing audits
• Identifying knowledge gaps through performance data before they affect customers
• Scaling training delivery while maintaining quality as operations expand
• Keeping curriculum current as products and technology evolve
Key job responsibilities
Training Delivery Leadership:
• Lead and deliver technical training programs for support agents and field technicians across multiple international sites
• Design and facilitate "Train-the-Trainer" programs to establish quality standards and knowledge transfer
• Travel to global training sites to launch new support operations and monitor training quality
Vendor Management and Quality Assurance:
• Manage and coordinate training delivery readiness with vendor partners
• Conduct certification audits for trainers and ensure adherence to performance standards
• Provide ongoing quality assurance and serve as escalation point for training quality issues
Content Development and Management:
• Partner with product, marketing and engineering teams to maintain and update curriculum as products evolve
• Develop instructor-led training materials using content creation tools and blended learning approaches
• Ensure technical accuracy while maintaining accessibility for diverse learner populations
Performance Analytics:
• Analyze customer satisfaction and performance data to identify knowledge gaps
• Track training effectiveness and ROI using learning management systems and analytics tools
• Drive measurable improvements in support team performance
Cross-functional Collaboration:
• Collaborate with L&D team, subject matter experts, and business stakeholders
• Influence across multiple teams to drive training quality
• Serve as thought leader for training best practices and scalable delivery models
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
You'll start your morning reviewing performance data with the learning and development team to spot training gaps. You'll spend time on calls with trainers across time zones, conducting quality audits and providing feedback. You might be updating curriculum as features change. You'll also troubleshoot escalations—when a training cohort isn't meeting standards, you step in to diagnose and fix it.
Qualifications
- Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field- 8+ years of experience in technical training delivery, instructional design, or technical support leadership
- Proven track record of delivering technical training programs at scale in high-volume environments
Extended Qualifications
- Success managing global training delivery across multiple geographiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 138,300.00 - 187,100.00 USD annually
USA, WA, Bellevue - 138,300.00 - 187,100.00 USD annually
Check out other jobs at Amazon.