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Job Details
Posted date: Feb 25, 2025
Location: Kirkland, WA
Estimated salary: $215,300
Range: $137,900 - $292,700
Description
Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.Export Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.
Seeking an experienced Technical Infrastructure Operations Manager to lead operational teams across multiple Kuiper facilities. This role combines strategic infrastructure planning with hands-on technical leadership, managing both engineers and managers while ensuring continuous operations support.
Key job responsibilities
• Lead and develop teams of system engineers, IT Support engineers, and managers across multiple shifts in 24x7 manufacturing, warehousing, mission operations environments, launch facilities, government solutions facilities
• Own end-to-end device lifecycle management including standardization, procurement, deployment, maintenance, and decommissioning
• Oversee rack infrastructure from design through implementation, including vendor management and contract manufacturer relationships
• Manage comprehensive inventory tracking across multiple facilities
• Direct smart hands operations supporting network infrastructure teams
• Lead end-user support operations for workplace technology (laptops, iPads) and applications
• Develop and implement standard operating procedures for system deployment and maintenance
• Drive continuous improvement in operational efficiency and system reliability
• Drive change control best practices
A day in the life
You start the day with reviewing critical incidents from the overnight shift at your primary manufacturing facility. After addressing immediate concerns, you lead the morning operations handoff meeting, ensuring smooth transition between shifts and alignment on key priorities. While reviewing deployment plans for new rack installations at a contract manufacturer site, you're simultaneously managing an escalation about production line systems requiring urgent patches. During team meetings, you discuss performance metrics and resource allocation across facilities. Strategic planning sessions for upcoming facility expansions are balanced with vendor negotiations for new hardware standards. A production floor walk allows you to observe recent rack installations and mentor junior engineers on best practices. The afternoon involves coordinating with network teams on infrastructure upgrades and reviewing inventory forecasts for the next quarter. Your day might extend into evening hours for maintenance window oversight or supporting cross-timezone collaboration with contract manufacturers. Throughout the day, you're balancing immediate operational needs with longer-term strategic initiatives, while remaining available for critical escalations from any of the facilities. The role requires constant prioritization between people management, technical oversight, and strategic planning - no two days are exactly alike in this dynamic manufacturing environment.
Qualifications
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience• 7+ years of systems engineering or infrastructure management
• 3+ years of people management experience, including managing managers
• 3+ years operations and infrastructure
• Experience managing 24x7 operational environments
Extended Qualifications
• Experience in manufacturing or industrial environments• Knowledge of ITAR and regulated environment requirements
• Background in network infrastructure support
• Experience with IoT device deployment and management
• Strong project management skills
• Track record of process improvement and standardization
• Experience managing geographically distributed teams
• Demonstrated experience with vendor management and contract negotiations
• Proficiency in inventory management systems and processes
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,900/year in our lowest geographic market up to $292,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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