New job, posted less than a week ago!
Job Details
Posted date: Apr 07, 2025
There have been 3 jobs posted with the title of Support Engineer all time at Amazon.Location: Bellevue, WA
Estimated salary: $131,700
Range: $81,400 - $182,000
Description
Amazon Fulfillment Technologies (AFT) powers the physical engine at the heart of Amazon. AFT builds and operates software, hardware, and processes that run the global network of fulfillment centers that move many millions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want when we promised we would get it to them. We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. The team is building a new Flow Control architecture that well enable the automation of flow control from dock to dock (Inbound through Outbound). This new architecture will provide standard interfaces for integrating new flow controllers, allowing flow to adapt to Amazon's ever-evolving Fulfillment Center designs.We are looking for a Support Engineer to join our team of fungible engineers helping drive strategic initiatives within the AFT. As the ideal candidate for this role, you will have hands on experience in supporting and maintaining highly scalable and available systems. You will also have experience partnering closely with product, science and operations stakeholders to support critical new features and products for the business.
Key job responsibilities
- Identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the innovation of other teams, and are learning to do this for other teams in your organization.
- Troubleshoot documented issues and determine root cause
- Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools
- Use technology to monitor security vulnerabilities and eliminate risks
- Participate in automating tasks to increase efficiencies
- Dive deep into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)
- Experience working in an Agile environment using the Scrum methodology
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people.
The Platform Engineering and Services team under AFT organization helps business and regional operations teams expand the fulfillment network by setting up necessary technology services for new buildings.
Qualifications
- 4+ years of software development, or 4+ years of technical support experience- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
Extended Qualifications
- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Check out other jobs at Amazon.